Consulting

Consulting Engagements that Benefit You

We start with a financial health check that establishes the base line and highlights the path that will bridge the gap between where you are and where you want to be. We work together to define better performance – there are many possible metrics including higher ROI, improved retention, increased satisfaction, increased sales, more accurate budgeting, that ultimately drive bottom line success. It’s not up to me to decide what metric is right. It’s all about you.

Let’s discuss how we can build capacity and improve alignment by working together on an initiative that your employees don’t have the time and/or background to complete. See below for examples.

Diagnose

the issue through analysis and conversation

Design Strategies

that will work for your organization

Implement

a realistic solution

Evaluate

and measure to be sure you got what you wanted.

Customer Retention

A Strong Customer Base Is Vital For Long-Term Success

MGW Real Strategies Consulting will establish a baseline of customer-related metrics and evaluate how all of the internal systems and people can contribute to improved customer satisfaction and retention.

There is a wealth of literature and research that estimates it costs 5 – 10 times more to bring in a new customer than to keep a current customer. Many businesses unintentionally alienate existing customers. A lot of people switch internet, cable, cell phone, and car insurance regularly because they can get a much better price by switching than by staying with their existing provider. Businesses also demonstrate lack of alignment when they claim top notch service but when you call for help you wait on hold forever and don’t get your questions answered. Business to business companies can lose customers by not meeting the terms of their service level agreements, by sending inaccurate invoices, or any number of actions that take place outside of the sales office. MGW Real Strategies Consulting will identify customers’ pain points and evaluate how all of the internal systems and people can contribute to improved customer satisfaction and retention.

Looking For A Business Management Support Service?

MGW Real Strategies Consulting Support Service gives you the answers to business management questions on speed dial.

Retiring Brain Drain

By 2024 roughly 30% of employees, the Baby Boomers, will leave traditional full-time employment

source: BLS

Solutions for Engaged and Productive Employees

People are Your Most Valuable Resource

If your workforce had more hours available what value added activities could you have them accomplish?

Many organizations are very concerned about expected retirements of experienced baby boomer employees. Or positions may have been eliminated during the recession and it’s still a struggle to get all of the work done. Think about these challenges as a great opportunity to re-evaluate positions and roles. If someone has been in a role for a long time she often has collected many different job duties that may be better aligned in a different department or there may be technology solutions that would create efficiencies. Another top management concern is the shift from Baby Boomers to Millennials as the majority of the workforce — are you ready?  

Management and the human resources department would be served by an outside perspective to assist in evaluating the change in personnel and roles and MGW Real Strategies Consulting brings experience and sensitivity to the process.

Contact Us About Consulting Today

Let’s discuss how we can build capacity and improve alignment by working together on an initiative that your employees don’t have the time and/or background to complete. We will identify the opportunity, design strategies to achieve success, and agree on metrics to measure success that will drive performance.